Privacy Policy

Surlata Private Limited (“Surlata”, “we”, “our” or “us”) respects the privacy of individuals who visit this website, contact us, or engage with us regarding archival digitisation, preservation, transcription, translation and records-management services. This policy explains the types of information we may receive, why we use it and the measures applied to protect it.

This policy applies to information associated with this corporate website and preliminary business communications. Information processed under a specific client engagement may also be governed by the applicable proposal, contract, confidentiality agreement, data-processing terms or institutional policy.

Depending on how you interact with us, we may receive:

• business contact details such as your name, organisation, designation, email address and telephone number;
• information included in an enquiry, correspondence, meeting request or project brief;
• general details about a proposed archive, including its format, language, approximate volume, condition and intended use;
• commercial and administrative information needed to prepare proposals or manage a business relationship; and
• limited technical information generated when this website is accessed, such as browser type, device information, approximate location, referring page, server logs and security events.

Please do not send original archival files, confidential records, personal data contained within collections, or other sensitive material by unsolicited email. Secure transfer and handling arrangements should be agreed with Surlata before project material is shared.

Digitisation projects may involve historical records, manuscripts, registers, images, metadata or other source material supplied by a client. The nature and sensitivity of each collection are assessed during project planning. Where Surlata is engaged to process such material, access, storage, transfer, retention and deletion requirements are defined through the project documentation and appropriate operational controls.

Project material is used only for the agreed services and authorised supporting activities, such as quality assurance, file organisation, transcription, translation, indexing, delivery and issue resolution. Surlata does not claim ownership of client archival material merely because it is processed or digitised.

We may use information to:

• respond to enquiries and arrange consultations or archive assessments;
• evaluate project feasibility and prepare proposals, estimates and statements of work;
• deliver and administer contracted services;
• maintain business, financial, quality-control and correspondence records;
• protect our website, systems, personnel, clients and legal rights;
• meet applicable legal, regulatory, contractual and audit requirements; and
• improve our services, processes and website performance using appropriately limited information.

We process information where it is necessary to take steps at your request, perform a contract, comply with a legal obligation, pursue legitimate business interests, or where consent is required and has been provided.

Surlata does not sell personal information. Information may be shared only where reasonably necessary with authorised personnel, professional advisers, technology or hosting providers, project-specific service providers approved under the relevant engagement, government authorities where legally required, or a successor in connection with a lawful corporate transaction.

Recipients are expected to use information only for the relevant purpose and to apply appropriate confidentiality and security safeguards. Project-specific subcontracting, if any, is governed by the applicable client agreement.

We retain information only for as long as reasonably required for the purpose for which it was collected, to maintain business and project records, resolve disputes, enforce agreements, or comply with legal and regulatory obligations. Retention periods for archival source files and digital deliverables are defined for each engagement and may differ from ordinary business records.

Reasonable administrative, technical and physical safeguards are used to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These may include access controls, defined handling procedures, secure transfer methods, backups and confidentiality obligations, as appropriate to the project. No internet transmission or storage method can, however, be guaranteed to be completely secure.

Subject to applicable law and any relevant exemptions, you may ask us to confirm whether we hold your personal information, request access or correction, withdraw consent where processing depends on consent, or raise a concern about how information has been handled. We may need to verify your identity before acting on a request and may retain limited information where required by law or a valid contractual obligation.

You can opt out of non-essential business communications at any time by replying to the relevant message or contacting us at the address below.

This website may link to external websites or applications. Surlata is not responsible for their privacy practices, content or security, and you should review their policies before providing information. This corporate website is intended for business and institutional audiences and is not directed to children.

We may revise this policy to reflect changes in our services, technology, legal obligations or business practices. Material changes will be published on this page.

Questions, requests or privacy concerns may be sent to info@surlata.com or addressed to Surlata Private Limited, 141/142, 14th Floor, Mittal Court, Opposite Vidhan Bhavan, Nariman Point, Mumbai, India.